The Sublimator provides a 1 year warranty against manufacturer’s defects on the following electric parts: Heating Device/Handle, Monkey Controller & Power Supply.
We provide a 10 year limited warranty on our metal parts with no electrical components.
The Sublimator reserves the right to refuse a warranty claim if the defective product shows abnormal signs of damage, wear or usage.
Purchaser must pay all shipping charges to send the defective item to our address indicated below.
If the defective item qualifies for warranty, we will repair or replace the item and send it back to you free of charge.
If the defective item does not qualify for warranty, we will provide you a clear explanation for the refusal of coverage and send the item back to you free of charge.
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Please follow the directions below fully to request warranty coverage:
1.) Contact our office toll free at 1-844-750-9858 or by email to [email protected] to request a warranty return #.
2.) Use a value of 1$ and note that you are sending a “warranty repair” on your shipping documents. We will not accept customs or duty charges for improperly completed shipping documents.
3.) Send your item to:
The Sublimator – Warranty Division
Unit 102, 2286 McCallum Road
Abbotsford, BC V2S 3P4
Canada
4.) You must include:
Your full name and mailing address
Your telephone number
Your email address
The warranty return # given to you by our staff
A description of the problem.
NOT COVERED BY WARRANTY:
** DO NOT WASH OR SOAK PLASTIC PARTS IN ISOPROPYL ALCOHOL **
** DO NOT WASH METAL PARTS WITH ANY SOLUTION THAT CONTAINS SALT **
** DO NOT PLACE A COLD HEATING DEVICE INTO A HOT ATOMIZER OR VICE VERSA.
THE TWO OBJECTS WILL TEMPORARILY FUSE TOGETHER. **
<< ALWAYS USE VEGETABLE OIL then MILD DETERGENT SUCH AS DISH SOAP TO CLEAN METAL PARTS >>
<< A LIGHT VEGETABLE OIL CAN BE USED TO CLEAN GLASS AND PLASTIC PIECES >>
~~ IMPORTANT ~~
Heating Device:
Once you have connected your Heating Device to the Monkey Controller it is not necessary to unplug it.
We recommend that you leave the two devices connected and turn the Monkey Controller up to full power if you need to burn off residue that has built up on the Head.
~~ DO NOT IMMERSE THE HEATING DEVICE IN WATER OR ANY OTHER LIQUID ~~
If you have to separate the Heating Device and the Monkey Controller for any reason – make sure that the locking clip on the Monkey Controller cable is exactly lined up to the notch on the end of the Heating Device.
GENTLY work the connection loose.
The Sublimator will not warranty these parts if they have been forcibly separated. 