How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email [email protected] to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
The Sublimator
Unit 2, 5563 – 268 Street
Langley, BC
V4W 3W1, CANADA

3. Include in your package your Tracking # and a signed letter stating the reason for your return.

Return Exceptions

Merchandise that has been used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in new condition, you may exchange your item for a different model or item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.